JYSK in Oakville, ON Closed now

Reviews about JYSK

• ★ ★ ★ ☆ ☆

  2019-11-18, by Alison Carson
  Very friendly staff did their very best, but the issue is in the admin procedures and setup; the store needs better communication with their online site. I shopped online and chose the "Pickup in Store" option, but the items were not quite what I had in mind when I saw them in person. However, as I discovered, if you want to return for a refund, the store itself doesn't handle the returns. This is odd, seeing that a customer is already IN the store to get it and/or return it. The staff kept my order and said I would need to call the online site, but provided me with no proof or receipt of what had/had not been picked up. They were going to photocopy their own itemized form for me, but the scanner wasn't working. Leaving with no clear steps to follow or documentation of what I have paid for, returned and should be reimbursed for is not a reassuring customer experience. They need to sort out their policies and get on board with standard practices for 2018.